Thank you for choosing our products. We strive to provide you with high-quality products and exceptional customer service. If you find that your purchase doesn’t meet your expectations, please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges within 7 days from the date of delivery.
  • Any product that has been tampered with or damaged during transportation must be reported via email within 24 hours of delivery and returned to our warehouse within one week. Otherwise, we will not be liable to accept the merchandise.
  • To be eligible, items must be unused, in the same condition as received, and in their original packaging.
  • Returns will only be accepted for products purchased from in For products purchased through other marketplaces, please contact them directly for an exchange or return.

2. How to Initiate a Return or Exchange:

  • Please contact our customer service team at [ Eco Rethink email] to initiate the return or exchange process.
  • Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item is damaged or has a manufacturing defect at the time of delivery.
  • We recommend using a tracked Courier service to ensure your return is received.

4. Refund Process:

  • Once we receive and inspect your return, we will process your refund within 3–4 business days.
  • Refunds will be issued to the original payment method.
  • For COD orders, please send your payment details (Bank Account Details / UPI ID) via email to ecorethink3@gmail.com with your order Details/Order ID.

5. Exchange Process:

  • If you are exchanging an item, we will ship the replacement after receiving and inspecting your return.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will provide instructions for a replacement or refund.

7. Non-Returnable Items:

  • Certain items, such as personalized or customized products, may not be eligible for return or exchange. Please check the product description for details.

9. International Returns:

  • International customers are responsible for return shipping costs and any applicable duties or taxes.

10. Contact Us:

  • If you have any questions or concerns about our return and exchange policy, please reach out to our customer service team at contact ecorethink3@gmail.com.