1. Handling and Care
  • Customers are advised to handle all glass products with utmost care.
  • Avoid dropping, striking, or applying excessive force on glass items.
  • Keep products out of reach of children unless specified as safe for child use.
  1. Inspection on Delivery
  • Customers must inspect all glass products immediately upon delivery/purchase.
  • Any visible damage or breakage should be reported to us within 24 hours of delivery/purchase along with photographic evidence.
  • Claims made after 24 hours may not be accepted.
  1. Breakage and Replacement Policy
  • Once products are delivered and acknowledged in good condition, we are not liable for any breakage caused due to mishandling or accidents by the customer.
  • We do not provide warranty or replacement for glass products broken after delivery unless the breakage is due to manufacturing defects, subject to our inspection and approval.
  1. Shipping and Transit Damage
  • We pack our glass products carefully for safe transit.
  • In case of damage during shipping, customers must inform us within 24 hours of receiving the package, with photographs of the damaged item and packaging.
  1. Liability
  • Our liability is limited only to the replacement or refund of the glass product cost if damage is proven to be our fault or due to manufacturing defects.
  • We shall not be responsible for any indirect, incidental, or consequential damages arising from the use of glass products.
  1. Pricing
  • Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at in discretion.
  1. Coupons
  • Our coupons are valid only for Indian customers as well as not valid on products from “Sale”. Make sure, while applying a coupon, your cart does not contain any product from the above category. You can also reach out to us for further queries. We would be happy to help you.
  1. Governing Law
  • These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Kanpur.
  1. General Terms for Offers and Promotions
  • Only one credit note/gift coupon/coupon can be used per order unless otherwise stated.
  • in shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site
  • in reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. ecorethink.in, at its discretion, can withdraw a particular scheme from the website or market.
  1. 10. Contact Information
  • If you have questions or concerns regarding these Terms & Conditions, please contact our support at info@ecorethink.in Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.
  1. Custom Orders
  • Custom or personalized glass products are non-refundable and non-returnable unless they arrive damaged or defective.
  • All custom order details must be confirmed in writing by the customer before production begins.